How Do I Contact Liverpool Passport Office Directly?

How do I speak to someone at Liverpool Passport Office?

The Liverpool Passport Office cannot be contacted directly as HM Passport Office has centralized its services. To get in touch with the passport office, you can call the Passport Adviceline service. This service is available from Monday to Friday, 8am-6pm and Saturdays 9am-3pm. The service is available in multiple languages, and you will be connected with an advisor who can assist you with your query.

Can you visit Liverpool Passport Office without an appointment?

If you wish to speak to someone face-to-face, it is necessary to book an appointment to visit the Liverpool Passport Office. This service is available for:

• Renewal of adult passports (One Day Premium Service or One Week Fast Track Service)


• Renewal of child passports (One Week Fast Track Service)


• First-time child passports (One Week Fast Track Service)


• Replacement of lost or stolen passports (One Week Fast Track Service)


• Replacement of damaged passports (One Week Fast Track Service)


• Passport interviews (for first-time adult passports, postal service only)

Appointments cannot be booked for the following:

• First-time adult passports (aged 16 and over, applications must be made via standard service, taking 4-6 weeks)


• Updates on existing applications sent via post


• If your passport has not arrived on time and you wish to pick it up in person

The Liverpool Passport Office does not have a drop-in service. All customers should make an appointment if they wish to access the services available. Appointments can be made by calling the Passport Appointment Line.

When making your appointment, you will need to provide basic information such as your full name, address, and contact telephone number. Additionally, the reason for your visit to the Liverpool Passport Office must be stated. Please note that visiting the office without a pre-booked appointment will result in you not being granted entry, as strict security measures are in place.

Who do I contact if my passport hasn't arrived?

If you have used one of the passport services below and are waiting for the arrival of your passport:

• A one week fast-track service, but have not received your passport within 7 days.


• Used the online standard service for your first-time or renewal application.


• Sent a paper passport application via post or through the Post Office Check & Send service.

If you wish to check on the status of your application, you are unable to attend the Liverpool Passport Office without an appointment. Instead, for a standard service, check your email for your passport tracking link. If you have used an urgent passport service, please call the Passport Advice Line to inquire about the status.

Please note that HM Passport Office uses third-party secure courier services. They may contact you via email and/or text message to confirm delivery times for your passport after using an urgent service. Therefore, please ensure you check for any communications from the courier service before contacting the advice line.